Terms and Conditions:

Last updated: 16 December 2025

1. Introduction & Governing Law Welcome to Rova Pilates. These Terms & Conditions (“Terms”) govern the use of our studio, classes, website, services, and memberships. By booking a class, purchasing a membership, or using our website, you agree to these Terms in full.

1.1 Governing Law These Terms and Conditions shall be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.

1.2 Variations Rova Pilates reserves the right to vary or revoke any of the Terms and Conditions from time to time which it may consider necessary or suitable for the regulation of the Studio and the conduct of Members. Any such changes will be published on our websites and, until revoked, are binding on Members.

2. Definitions

• “Studio” refers to Rova Pilates, its premises, employees, and agents.
• “Member” / “Client” refers to anyone who has signed a Registration/Waiver form, booked a class, or used our services.
• “Booking System” refers to the third-party platform used to schedule and manage classes.

3. Eligibility & Medical Disclaimer 3.1 Health & Safety Pilates is a physical activity that carries inherent risks. By participating, you acknowledge that you do so voluntarily and entirely at your own risk.

• Medical Clearance: It is advised that you obtain approval from a GP before engaging in activity at Rova Pilates. If you have been advised by a health professional of any condition (including cardiac irregularities or high/low blood pressure) that would prevent you from safe participation, you do so at your own risk.
• Symptom Monitoring: You agree to stop exercising immediately and inform the instructor if you experience fatigue, shortness of breath, chest discomfort, or pain.
• Tactile Correction Consent: During class, physical touching and positioning of your body by the instructor may be necessary to ensure proper technique and alignment. By agreeing to these terms, you expressly consent to physical contact for these reasons.

3.2 Age Restrictions

• Clients must be at least 16 years of age.
• Clients between 16–18 years must be accompanied by an adult or have written parental consent. Rova Pilates reserves the right to refuse admission to any minor.

4. Booking, Cancellation & Attendance 4.1 Booking Rules

• All classes must be booked in advance via our Booking System.
• Lateness: To ensure safety, clients arriving more than 5 minutes late will not be permitted to join and the session will be forfeited.
• First-Time Clients: Must arrive 10 minutes early for induction. Late arrival may result in refusal of entry.

4.2 Cancellation Policy

• 12-Hour Notice: You must cancel at least 12 hours before the start of class to ensure your credit is returned to your account.
• Late Cancellations & No-Shows: Cancellations within 12 hours or failure to attend will result in the forfeiture of the session (and a fine for unlimited members, if applicable).
• Strike Rule: We reserve the right to restrict booking privileges if a member misses 3 consecutive booked classes.

4.3 Schedule Changes Class schedules are subject to change due to holidays (e.g., Bank Holidays, Christmas) or instructor availability. It is your responsibility to check the schedule before attending.

5. Payments, Refunds & Extensions 5.1 General Refunds Subject to statutory rights, payments for classes, monthly fees, and annual payments are non-refundable and non-transferable. Rova Pilates does not take responsibility for incorrect use of purchases resulting in expired classes.

5.2 Medical Extensions (The "Freeze" Policy)

• Injury or illness which affects the use of purchased sessions can only be extended, not refunded.
• Extensions are granted at management’s discretion and require written confirmation from a medical professional stating you are not fit to attend.
• Requests must be sent to info@rovapilates.co.uk before the expiration date of the pack and at the beginning of the diagnosis.

5.3 Promotional Codes & Intro Offers

• Introductory Offers: Cannot be purchased if you have previously attended a class. Limit one per person.
• Promo Codes: Valid for the specified period only (e.g., first month of membership). We reserve the right to cancel any promotion at any time.

5.4 Retail Refund Policy

• Retail items (e.g., Yoga/Pilates socks) may be returned within 30 days for a refund or exchange.
• Items must be unopened, in original packaging, and accompanied by valid proof of purchase. Refunds are processed within 30 working days.

6. Memberships

• Memberships are billed monthly via direct debit.
• Cancellation: Memberships can be cancelled with 1 month’s written notice via email.
• Minimum Term: Any minimum commitment periods (e.g., 3 months) must be fulfilled before cancellation is permitted.

7. Studio Conduct, Hygiene & Safety 7.1 Hygiene & Attire

• Socks: Grip socks are mandatory for safety and hygiene.
• Foot Conditions: You must not walk barefoot if you have verrucae or similar foot complaints.
• Cleaning: Clients are required to wipe down their Reformer machine and equipment after use using the provided sanitising materials.
• Pets: No pets (except guide dogs) are permitted in the studio.

7.2 Phones & Media

• No Photos During Class: To respect the privacy and focus of others, no photography or filming is permitted during the class.
• Consent: If taking photos before/after class, you must seek verbal consent from anyone likely to appear in the background.

7.3 Personal Belongings Personal belongings are brought to the studio at the Member’s risk. Rova Pilates does not accept liability for loss or damage to such items. Please use the lockers provided.

7.4 Safety Protocols

• Fire exits are clearly marked and must not be obstructed.
• In the event of a fire, follow the advice of the instructor/Fire Marshal and proceed to the nearest exit.

8. Liability Waiver Rova Pilates is not liable for injuries, loss, theft, or damages except where caused by our negligence. You agree that Rova Pilates and its staff will not be held responsible for any claims arising from your participation in studio activities or use of the facilities, provided we have taken reasonable care.

9. Contact Information For questions regarding these Terms, please contact:

Rova Pilates. Unit 508, Metropolitan Wharf 70 Wapping Way, London, E1W 3SS. Email: info@rovapilates.co.uk

‍